Returns & Exchanges

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Ready-to-Wear Collection

E-shop - In shop return policy

Terms and conditions

 

                                            Order cancellation

                                             Custome Orders 

Deposit aren't Refaunable 

After three days from the date of your order, a refund of the deposit is not possible, since during this period the necessary materials and fabrics will be purchased to fulfill your desire.

In case of a cancellation, we can only return all materials and fabrics that we purchased for your order.

 

When you place your order at the shop or through  e- shop (www.atelierarapakou) and for the Ready-To-Wear  range products, you have the option to cancel your order only on the same day you placed it. 

 

Ready-To-Wear Collection range You have 10 days to exchange your order

If you want to exchange your order , you can exchange the products you have ordered within 10 days, with your purchase receipt, your order form, your confirmation mail and your credit card stub (in case you have paid with you credit card)

The products you wish to exchange must be in excellent condition and the package closed. You are responsible for the products return fee, unless the product falls within the guarantee issue due to defective construction package

 

In any case the maximum return or replacement time limit cannot be extended more than 10 calendar days from the delivery date.

 

 

If you need to make an exchange please fill in the information below. If you have any questions regarding your exchange contact us with your order number in the subject. At the time we can only offer in store or exchanges within 5 days of receiving your purchase. 

All shipping for return/exchange is at customer's cost.The charge for your products transfer depends on your postal code and the product weight.

 

 

 We do not accept returns & exchanges in Following products; 

FACE MASKS: Please note that face masks are non-returnable for reasons of health and safety.

 

Garments and clothes which is been Made-To-Order  are non-retournable as its been sewed by your request with your own measurments, colour and design. 

 

Besides the rights provided by the return policy, all consumer rights from the existing laws and ordinance regarding the sales agreement and any right coming up from the product guarantee terms, are applied.